Overview
Account Manager, Analytics Jobs in Markham, Canada at Jobtailor
Responsibilities
- Manage customer success for Verisk clients:
Insurance Brokers, MGAs, Insurance Mutuals, Mortgage Brokers, Lenders, Appraisers, Appraisal Management, and Digital Real Estate companies. - Focus on onboarding, training, and monitoring volumes based on commitments.
- Support the hand-off from sales to operations with account setup procedures, invoicing, internal client information, training and inquiries in the first 90 days of launch.
- Build relationships within accounts and gather information to help sell solutions based on goals and challenges.
- Post‑sale owner responsible for adoption, retention, and account health.
- Attend conferences, work in the booth, facilitate demos and network where required.
- Attend and lead regular customer meetings and check-ins to gather feedback on customer experience, products and opportunities.
- Demo products and gather feedback for the product team; participate in the internal voice of customer feedback loop to support prioritization.
- Act as the liaison between client and internal teams to provide the best possible customer experience.
- Refine onboarding procedures and processes to accelerate the contract-to-go-live period.
- Support note taking and project communication with clients through the implementation process.
- Work with the data/analytics team on proof of concept/batches to support the sales cycle.
- Maintain user guides, video guides, and all client-facing training materials.
- Develop customer-specific training material where needed.
- Support the transition of new users to client care and act as an escalation point post onboarding and launch.
- Cross-trained to support alternate roles and lines of business (Precise Inspections).
- Utilize Salesforce to review and keep a pulse on new and existing opportunities; support the Sales VP on account alignment within Salesforce (e.g., updating contacts and new leads in new and existing accounts).
Qualifications
- Completion of a post-secondary education or a combination of education and industry experience.
- 3–5 years of previous work experience in a sales or account management role.
- Experience in the insurance or mortgage underwriting industry is an asset.
- Ability to work well independently.
- Self-starter with a desire for ownership, curiosity to learn, and the ability to work with diverse teams.
- Effective verbal and written communication skills.
- Strong analytical, problem-solving, and organizational skills.
- Positive attitude with a strong focus on client service; willingness to seek, build, and maintain relationships.
- Demonstrated ability to be proactive in identifying and implementing solutions.
- Proven ability to multi-task in a fast-paced and demanding environment.
- Exceptional computer skills, including proficiency in MS Office.
- Strong data analytics skills.
- Experience with Zendesk and Jira is considered an asset.
- Willingness to travel to attend conventions and events.
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Title: Account Manager, Analytics
Company: Jobtailor
Location: Markham, Canada
Category: