Overview
Administration & Customer Service Assistant Jobs in London Area, United Kingdom at Seed Talks
Title: Administration & Customer Service Assistant
Company: Seed Talks
Location: London Area, United Kingdom
Remote
Salary: £27,000 pro rata
Part Time – 20 Hours Per Week
About the Company
Seed Talks is a talks platform connecting top thinkers from the UK and Ireland with audiences around each country. Our talks are centred around our ethos of making public education as accessible as possible and touch on mental health and wellbeing, self improvement and self discovery.
Seed Talks events range from science, psychology, history, current affairs, philosophy, neurodiversity, neuroscience and more. We also program a growing range of online workshops & courses and also have a growing on-demand platform.
About the Role
Seed Talks is looking for a highly organised, detail-driven Admin & Customer Service Assistant to support our small but mighty team as we continue to grow our events calendar across the UK, Ireland, and beyond.
Reporting directly to the Office Manager, this is a fully remote, part-time role, split evenly between customer service and operational admin support. You'll be a key part of the engine that keeps our events running smoothly, freeing up the wider team to focus on growth and new initiatives.
This is a role where you will wear lots of different hats, so we're looking for someone who genuinely thrives in a fast paced, ever-changing environment, takes pride in keeping things organised, and can work independently without things slipping through the cracks. You'll be joining at an exciting time and, as with all roles at Seed Talks, there's real scope for your responsibilities to grow as you settle in.
Responsibilities
Here is a list of the key areas of responsibility that you’ll need to cover during a working week.
As a small and rapidly growing company, responsibilities may evolve and we'll need you to be open to taking on new tasks as we scale.
Customer Service
- Monitoring and managing a shared customer service inbox, ensuring all emails are responded to in a timely manner.
- Triaging incoming emails and escalating complex or sensitive issues to the appropriate team member
- Maintaining accurate records of customer interactions and outcomes in the relevant CRM or tracking system
- Following up on open or unresolved queries to ensure nothing falls through the cracks
- Processing customer requests such as refunds, transfers, cancellations
- Identifying recurring issues or frequently asked questions and flagging these to management for process improvement
- Contributing to and maintaining an up-to-date internal FAQ and response template library
- Keeping up to date with product, event, and policy changes so that customer information is always accurate
Administration
- Uploading and managing event listings across all ticketing platforms – including Eventbrite, DICE, Skiddle, and Headfirst – ensuring all details are accurate, up to date, and go live on schedule.
- Reviewing listings and platform activity regularly to catch any errors, missing information, or scheduling issues before they impact customers.
- Bringing fresh ideas and suggestions to the team for future talks and event programming.
- Assisting with the planning and coordination of team socials and internal events
- Providing general ad hoc admin support to the wider team as needed
- Maintaining and updating internal documents and spreadsheets to ensure information is accurate and accessible to the wider team
- Supporting the team with general data entry, formatting, and upkeep of trackers and databases as required
- Research as and when required
About You
First and foremost, we're looking for someone with a genuine passion for live events and the topics we programme. You'll be adept at problem-solving, able to work independently in a methodical and meticulous way, with a high attention to detail.
You should be comfortable managing multiple projects without dropping the ball; be highly adept at communicating issues and task progress to the Office Manager; as well as liaising with other departments to sustain and grow our portfolio of events.
You'll be a strong fit if you:
- Are available to work 20 hours per week spread across 4 or 5 days
- Have experience in customer service, administration or sales.
- Are highly organised, reliable and accurate under pressure
- Communicate clearly and confidently with multiple stakeholders
- Enjoy working in a small, close-knot team.
- Can conduct research efficiently and effectively
- Are caring and considerate in representing us to our speakers and attendees alike
- Have a decent working knowledge of Google Workspace
- Have worked in a customer facing role previously
- Have a working knowledge of event platforms, such as Eventbrite. (This is not a requirement but would be an added bonus!)
What We Offer
- Flexible Working patterns
- Remote Working
- Basic health insurance, cycle to work scheme
- Free tickets to our events and Seed Talks merch
- A clear and open progression path – we want you to grow with us
- Backing to design and grow your own event verticals
- Quarterly staff socials (recent ones include go-karting, an art exhibition, a board games café and a pottery workshop)
To apply for the role, send an application including a covering letter and your CV, directly to our Office Manager, India ([email protected])
