Overview
Admission and Customer Service Officer Jobs in Hanoi Capital Region at Point Avenue
Title: Admission and Customer Service Officer
Company: Point Avenue
Location: Hanoi Capital Region
Point Avenue is a character-focused Ed-tech company based in Hanoi, Vietnam, dedicated to instilling “Character First, the Pathway to Excellence.” We aim to empower the next generation of leaders in Vietnam through wisdom, integrity, and compassion. As an Admission and Customer Service Officer, you will be a key team member, acting as a program specialist, managing customer relations, driving enrollment targets, and supporting operational tasks to ensure a seamless experience for students and parents.
Work location: Cau Giay Center 3nd floor, NOCT1 E4 Yen Hoa New Urban, Yen Hoa Ward, Cau Giay District, Hanoi
Working schedule: 5days/week
Mon-Fri: 10AM-7PM or 1PM-9PM
Satur-Sun: 8:30AM-5:30PM
Benefits:
● Competitive compensation package including base salary + commission + performance bonuses (uncapped earning potential)
● Flexible working time
● Statutory insurance base on labor law + premium healthcare coverage
● 25+ days of paid annual leave, 3 day sick leave
● Dynamic, international, and people-centric working environment
● Access to necessary tools, systems, and qualified leads to support sales performance
● Support work permit sponsorship
● Other benefits in accordance with company policies.
Responsibilities and Duties
1. Customer relation management
● Build and maintain strong relationships with current and prospective students and their families.
● Address inquiries and concerns in a timely and professional manner, ensuring a positive experience.
● Conduct follow-ups to ensure customer satisfaction and identify opportunities for improvement.
● Collaborate with the teaching team to understand course offerings and provide accurate information to clients.
● Timely communicate feedback with the internal team and make suggestions to improve organization.
● Provide good after sales service to have a high parent/ student referral source.
2. Enrollment and Sales:
● Follow up on leads to meet enrollment and sales targets.
● Conduct diagnostic tests and consult with prospective students and families to recommend suitable courses based on assessments and needs.
3. Re-enrollment:
● Proactively drive re-enrollment and referrals to achieve sales goals.
● Handle invoicing, payment collection, and coordination with the Accounting Department.
● Develop and implement strategies for re-enrollment, targeting existing students to renew or upgrade their courses.
● Analyze sales data to identify trends and adjust strategies accordingly to maximize enrollment.
● Actively promote and sell our courses and services, meeting or exceeding monthly sales targets.
● Conduct follow-up re-enrollment efforts to transform potential leads into actual enrollments, contributing to pipeline and sales targets.
● Guide prospective students through the enrollment process, providing clear information on program options and pricing. Coordinate follow-up for diagnostic tests and meetings with customers.
● Process customer payments and ensure proper transfer of cash balances and documents to the Accounting Department.
4. Administration
● Book & supplies inventory & ordering
● Translate and interpret feedback/program information to support teacher teams
● Organize and assist in PA exhibitions/workshops/demo classes and other educational events.
● Maintain accurate records of customer interactions, sales, and enrollments in the CRM system.
● Coordinate with the Academic team to ensure smooth operations, including scheduling classes and managing student files. Collaborate with teachers to conduct parent teacher conferences
● Participate in team meetings and contribute ideas for improving customer service and sales processes.
● Perform other duties as assigned by Center Manager.
