Overview
Airline Customer Support | English Speakers Jobs in Giza, Al Jizah, Egypt at Alorica
Title: Airline Customer Support | English Speakers
Company: Alorica
Location: Giza, Al Jizah, Egypt
Company Description Alorica is a global customer experience (CX) company that designs and delivers solutions that help brands build lasting customer relationships. As a full-service CX partner, Alorica combines proven performance, industry expertise, and advanced technology to drive measurable results. The company is distinguished by its focus on pioneering customer experiences, strong client partnerships, and a values-driven culture grounded in integrity and authenticity. With about 100,000 professionals in 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a curious, creative, and connected environment with diverse career opportunities across the globe.
Role Description This full-time Airline Customer Support role is an on-site position based in Giza, supporting English-speaking customers of airline and aviation clients. The role involves handling inbound inquiries via phone, chat, and email, including booking assistance, ticket changes, cancellations, and general travel information. Team members will resolve customer issues, provide accurate flight and policy details, and ensure a smooth and positive travel experience. Daily tasks include documenting interactions in company systems, following established procedures and security guidelines, and escalating complex cases when necessary. The role also requires collaborating with supervisors and colleagues to meet performance targets, contribute to customer satisfaction goals, and maintain a professional, empathetic approach in every interaction.
Qualifications
- Strong Communication skills, including clear spoken and written English and active listening abilities.
- Proven Customer Service skills, with a focus on empathy, problem-solving, and handling high-volume inquiries.
- Familiarity with Airlines and Aviation operations, such as reservations, ticketing, schedules, and basic fare rules.
- Sales and upselling skills, with the ability to recommend services, upgrades, and alternatives that meet customer needs.
- Comfort working in an on-site contact center environment in Giza, with flexibility for shift-based schedules.
- Basic computer literacy and ability to learn new systems and workflows quickly.
- Previous experience in customer support, travel, or hospitality is an advantage.
- High school diploma or equivalent; additional education in business, tourism, or related fields is beneficial.
