Application Support Officer Jobs in Riyadh, Riyadh, Saudi Arabia at SIJIL

Title: Application Support Officer

Company: SIJIL

Location: Riyadh, Riyadh, Saudi Arabia

Key Responsibilities

Provide first- and second-line support for business applications, responding to incidents and service requests within agreed SLAs.
Troubleshoot, diagnose, and resolve issues across .NET-based applications, escalating to development teams when needed.
Write, run, and optimize SQL queries to investigate data issues, generate reports, and support troubleshooting.
Monitor application performance and system health, proactively identifying and addressing potential problems.
Log, track, and manage incidents and requests through a ticketing system, ensuring clear documentation and timely updates.
Support application deployments, patches, and configuration changes in coordination with development and infrastructure teams.
Liaise with end users to understand issues, communicate progress, and confirm resolution.
Maintain support documentation, knowledge base articles, and standard operating procedures.
Participate in root cause analysis and contribute to continuous improvement of application stability.

Required Qualifications & Experience

Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
Up to 2 years of experience in application support, technical support, or a similar role (recent graduates with relevant exposure are encouraged to apply).
Hands-on experience with .NET applications (troubleshooting, log analysis, basic understanding of application architecture).
Working knowledge of SQL and relational databases (writing queries, joins, basic troubleshooting); experience with Microsoft SQL Server is an advantage.
Familiarity with incident management and ticketing tools.
Strong analytical and problem-solving skills with attention to detail.
Good communication skills and a customer-service orientation.

Preferred / Desirable

Key Competencies

Customer Careers