Overview
Assistance Coordinator (24/7 Shift Basis) Jobs in Floriana, Malta at Mapfre
Title: Assistance Coordinator (24/7 Shift Basis)
Company: Mapfre
Location: Floriana, Malta
About the Company
Middlesea Assist Ltd is looking to recruit a full-time Assistance Coordinator. The role is on a 24/7 shift basis (including night shifts). The main duty of the Assistance Coordinator is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.
About the Role
The main duty of the Assistance Coordinator is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.
Responsibilities
- Answer and handle incoming calls for assistance services;
- Correspond with contractors network by phone or email;
- Receive and handle online chats;
- Resolve and document call information according to standard operating procedures;
- Other contact centre related duties as may be assigned.
Qualifications
- Must be willing to work on a shift basis (including nights);
- Proficient in main Microsoft applications including the ability to learn and navigate new software;
- Excellent data entry and typing skills;
- Superior listening, verbal, and written communication skills;
- Ability to effectively manage multiple priorities and work in a dynamic environment;
- Speak and write fluent Maltese and English;
- Knowledge of basic home installation (would be considered an asset);
- Experience in a call centre environment (would be considered an asset);
- Knowledge of customer service practices and principles (would be considered an asset).
Required Skills
- Proficient in main Microsoft applications;
- Excellent data entry and typing skills;
- Superior listening, verbal, and written communication skills;
- Ability to effectively manage multiple priorities;
- Fluent in Maltese and English.
Preferred Skills
- Knowledge of basic home installation;
- Experience in a call centre environment;
- Knowledge of customer service practices and principles.
Pay range and compensation package
- Benefits upon employment:
- Shift allowance
- Performance bonus
- Paid breaks and comfort breaks
- Towing and Home Assistance benefit
- Discounted insurance products
- On the job training throughout your career
- Birthday leave
Benefits after 3 months of employment:
- Work from home
Benefits upon successful probation period completion of 6 months:
- Off-Peak Leave
- Health insurance (Group Insurance Plan)
Benefits after one year of employment:
- Variable salary
