Overview
Assistant Manager-Voice-Customer Service Jobs in Noida, Uttar Pradesh, India at EXL
Title: Assistant Manager-Voice-Customer Service
Company: EXL
Location: Noida, Uttar Pradesh, India
Focus on maintaining and improving process performance, employee satisfaction, and development. Control shrinkage and attrition rates while enhancing quality and productivity. Ensure customer satisfaction and compliance with policies. Regularly update clients, provide root cause analysis and action plans, and proactively communicate. Maintain accurate reporting and be flexible with work hours to meet operational needs.
