Overview
Assistant Operations Manager Jobs in Mumbai Metropolitan Region at Savino Del Bene
Title: Assistant Operations Manager
Company: Savino Del Bene
Location: Mumbai Metropolitan Region
Job description
- Strong professional communicational skills in order to deal with clients informing them about status of their shipments
- Responsible for timely completion of export jobs into the freight forwarding automation by managing the daily sea export in order to ensure smooth and efficient flow of operations.
- Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner.
- Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients.
- Coordination with carriers, vendors and customers in case of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments
- Interfacing with any authorities which are engaged in their daily work
- Monitoring and developing the daily work environment/ procedures to meet the company standard and the KPI to achieve the best results.
- Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via appropriate level of communication maintained at all time.
Customer Service
- Good knowledge of handling different type of shipments.
- Well versed with various inco-terms.
- Co-ordination with Client, Overseas Agent for pre shipment activities.
- Co-ordination with Shipping Line / Co-loader for placing booking.
- Updating client on the status of the shipment.
- Sharing all drafts with clients & seeking approval.
- Sharing pre alert with the client.
- Opening job in system and updating all the fields.
Documentation / Operation
- Co-ordinating with the shipping line / co-loader for the arrival of the shipment.
- Procuring Invoice from shipping line / co-loader / CHA / Transporter and booking in the system.
- Well versed with Invoicing aspect.
- Good knowledge of managing Accruals in system.
QUALIFICATIONS & COMPETENCIES
Ø 6+years of relevant industry experience
Ø Bachelor or MBA degree
Ø Experience in Customer Service & Operations
Ø Exports Experience is required
Ø Good communication skills in English, Hindi & respective regional language, both oral and written.
Ø Confident, self-driven and a team player.
