Overview
Assoc., Expérience client Jobs in Duncan, Canada at TD
Customer Experience Associate
Location:
Duncan, Colombie-Britannique, Canada
Hours:
15
Salary: $22.00 – $27.21 CAD
Responsibilities
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics.
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
- Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.
Qualifications
- High School diploma and/or 1+ years of relevant experience.
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning, and time management skills to work in a fast‑paced environment.
- Hands‑on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
Additional information and benefits are available upon request.
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Title: Assoc., Expérience client
Company: TD
Location: Duncan, Canada
Category: