Overview
Associate Jobs in Bengaluru, Karnataka, India at MSI Services Pvt Ltd
Title: Associate
Company: MSI Services Pvt Ltd
Location: Bengaluru, Karnataka, India
About MSISERVICES PVT LTD
“MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is a USD MNC with 4000+ employees in the USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vasanth Nagar, Bangalore, India with 800+ employees”. We plan to grow further and offer best in class Employee Benefits. For more details visit our website –http://www.msiservices.in/
If you enjoy working in an entrepreneurial results-oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last twenty years, MSI is seeking individuals looking for a long-term career and upward mobility.
MS International Inc. is an infrastructure technology and supply-chain leader, providing nationwide distribution of flooring, countertop, wall tile, and hardscaping materials through a digitally optimized logistics network.
MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role – “Associate– CSR Team” within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments.
This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects we are equal opportunity employer with growth based on meritocracy.
Summary: The Sales,Support team in India is tasked with overseeing and improving both sales and customer Support functions. This encompasses addressing customer queries through phone calls, chat, and emails as part of the customer support responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answering inbound calls for B2B customers
- Dialing outbound calls for lead generation or sales support.
- Handling chat queries and providing email support.
- Keeping up to date with product knowledge and industry trends.
- Resolving customer complaints and ensuring customer satisfaction.
- Perform additional duties as required and or requested.
Desired Candidate Profile:
- Minimum of 1 –4 years of experience in INTERNATIONAL VOICEPROCESS
- The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
- The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
- The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
- The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional).
- Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
- Flexible to night shifts is mandatory.
