Overview
Back office agent (calls and chat ) Jobs in Cairo, Egypt at Concentrix
Title: Back office agent (calls and chat )
Company: Concentrix
Location: Cairo, Egypt
Company Description Concentrix is a Fortune 500 technology and services leader that partners with many of the world’s most recognized brands to create intelligent, real-world operations. The company designs, builds, and runs integrated human and AI solutions, using insights from billions of interactions to address complex business challenges. With more than 20 years of operational experience and proven AI capabilities, Concentrix supports over 2,000 organizations across major industries. Team members join a global environment focused on performance, innovation, and transforming client operations through practical, scalable solutions.
Role Description The Back Office Agent (Calls and Chat) is a full-time, on-site role based in Cairo, Egypt. In this position, the agent handles inbound and outbound customer interactions through calls and chat, ensuring accurate information, issue resolution, and timely follow-up. Daily tasks include responding to customer inquiries, updating records and systems, processing requests, and escalating complex issues to the appropriate teams. The role involves adhering to quality, compliance, and productivity standards while maintaining professional communication and a customer-focused approach. The agent collaborates with colleagues and supervisors to share feedback, improve processes, and contribute to a smooth and efficient customer experience.
Qualifications
- Strong customer service, communication, and active listening skills for handling calls and chat interactions effectively.
- Solid data entry, documentation, and attention to detail skills to accurately update systems and process customer requests.
- Problem-solving, time management, and multitasking abilities to manage multiple interactions and meet performance targets.
- Comfort with using CRM tools, contact center systems, and basic computer applications (e.g., email, spreadsheets).
- Proficiency in English and Arabic (spoken and written) to communicate clearly with customers and internal teams.
- Ability to work on-site in Cairo, Egypt, in a structured, shift-based environment, including evenings, weekends, or holidays as needed.
- Demonstrated reliability, professionalism, and a customer-centric mindset in prior roles; experience in contact centers or back-office support is an advantage.
- High school diploma or equivalent required; further education in business, communications, or related fields is beneficial.
