Overview
Bakery Supervisor Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at Beverly Cakes
Title: Bakery Supervisor
Company: Beverly Cakes
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Job Description:
Bakery Supervisor – Beverly Cakes
Arabic Speaking Mandatory
Position Overview:
The Bakery Supervisor will handle all pre-booked customer orders placed online, over the phone, or via WhatsApp. This role involves coordinating with delivery platforms, managing client relationships, and ensuring operational efficiency across various departments.
Key Responsibilities:
· Handle pre-booked orders placed online, over the phone, and through WhatsApp.
· Provide accurate information about products, services, and promotions to customers.
· Address and resolve customer inquiries and complaints promptly and professionally.
· Ensure accurate and timely processing of all pre-booked orders.
· Coordinate with delivery drivers to facilitate smooth and timely deliveries.
· Collaborate with the kitchen team to ensure orders are prepared and dispatched on time.
· Manage online orders via platforms such as Talabat, Deliveroo, and Careem, while maintaining strong relationships with platform representatives.
· Share marketing and promotional details with management to enhance sales opportunities.
· Maintain strong relationships with wholesale clients to drive repeat business.
· Maintain and update customer and client databases with accurate order and contact information.
· Conduct monthly inventory checks and ensure accurate updates in the SAPAD system.
· Process transactions and maintain accurate records using the POS system.
· Coordinate with suppliers for placing new orders and receiving deliveries.
· Ensure all supplies meet quality standards and are received in a timely manner.
· Train subordinates on the proper use of the POS and SAPAD systems.
· Support team members in delivering excellent customer service and meeting operational goals.
· Liaise with HR and Accounts departments for related administrative tasks.
· Generate and share sales and operational reports with senior management.
· Participate in team meetings to identify and resolve operational issues.
· Gather customer feedback to improve services and identify trends.
· Monitor competitor activities and suggest strategies to improve market presence.
Requirements:
- Minimum 5 years in a sales or customer service role within the F&B industry in UAE (preferably Abu Dhabi).
- Language Proficiency: Fluency in Arabic and English is required.
- Education: High school diploma or equivalent; a degree in Business, Marketing, or Hospitality is a plus.
- Technical Skills: Proficiency in POS and SAPAD systems is required.
- Customer Focus: Exceptional communication and interpersonal skills for handling pre-booked orders.
- Organization: Strong multitasking abilities with attention to detail.
- Problem-Solving: Ability to resolve customer concerns and operational challenges effectively.
- Team Player: A collaborative approach to working with colleagues and cross-functional teams.
Attractive Salary, Incentive and Other Benefits.
Salary: AED 3,000 to AED 4,000 (all-inclusive). Offered based on your experience and qualification.
Locations: Khalifa City, Abu Dhabi, UAE.
Application Process:
If you are passionate about the F&B industry and possess the skills to lead Beverly Cakes to new heights, we would love to hear from you. Please apply and submit your updated CV along with a cover letter detailing your experience and achievements.
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