Overview
Banking Customer Care Representative Jobs in 6th of October, Al Jizah, Egypt at Concentrix
Title: Banking Customer Care Representative
Company: Concentrix
Location: 6th of October, Al Jizah, Egypt
Job Tasks and Responsibilities
- Monitoring customer satisfaction and taking action to improve customer satisfaction when appropriate
- Responding to customer inquiries about products or services, including answering questions about billing or shipping status
- Scheduling appointments with customers to meet their needs
- Providing customer service to clients by answering questions about products or services offered by the organization
- Using technology to create reports for management based on client activity or business results
- Providing feedback to managers about customer satisfaction levels in order to improve customer service
- Helping clients set up new service plans or reviewing existing plans to ensure they are working properly
- Assisting customers with billing inquiries or troubleshooting problems with services or products
- Providing information about products and services to potential customers who call in to the company’s call center
Salary: Up to 21000 EGP
• Working Hours: 24/7
• 6 months experience needed
• Grads only
• Solid B2 in English
