Overview
Bilingual Business Services Representative Jobs in Oakville, Canada at Virtual Inc
Virtual is an ecosystem of cutting‑edge logistics products designed to optimize transportation, delivery, and returns. The company’s platform drives operational efficiency and enhances the end‑to‑end logistics experience. Known for its commitment to performance, Virtual delivers tailored solutions that meet the complex needs of businesses. With a focus on innovation, Virtual ensures the seamless orchestration of operations for clients across diverse industries.
Role Description
This is a full‑time, on‑site role for a Bilingual Business Services Representative located in Oakville, Ontario Canada. The representative will handle customer inquiries, ensure customer satisfaction, and enhance the overall customer experience. Responsibilities include providing support through various communication channels, addressing customer concerns, and contributing to process improvements for an efficient customer service operation. Proficiency in both English and a second language is required.
Requirements
- Professional fluency in both French and English (verbal and written)
- Minimum 1 year in a high‑volume customer service or contact centre environment
- High computer literacy (Google Suite, CRMs) and the ability to troubleshoot hardware/software.
- Superior customer service and relationship management experience.
- A willingness to learn and “can‑do” attitude with a focus on relationship management
- Proven ability to thrive in a fast‑paced and growing startup environment
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Title: Bilingual Business Services Representative
Company: Virtual Inc
Location: Oakville, Canada
Category: