Overview
Bilingual French Customer Service Specialist Jobs in Toronto, Canada at TP Canada
About Us
Teleperformance is a leading provider of customer experience management, offering premium omnichannel support to top global companies. It employs a hybrid model combining work‑from‑home and on‑site solutions, with about 50% of employees working remotely.
About the Job (English)
Customer Service Specialist receives inbound customer service calls and emails from DTF customers and dealers, ensuring calls are answered within defined service level parameters. The role is responsible for the timely and accurate processing of customer requests in accordance with service standards and Daimler Truck Financial Services Canada Corporation procedures.
Responsibilities
- Answer inbound calls (approximately 40‑50 calls) and respond to emails from DTF customers and dealers in a prompt and professional manner.
- Quality measured through regular call reviews and third‑party customer surveys.
- Quote payoffs and provide payment information.
- Assist customers and dealers with all inquiries regarding their account portfolio (e.g., due date changes, auto‑pay changes, etc.).
- Complete paperwork and other action items arising from inbound calls and/or emails.
- Investigate and respond to customer complaints.
- Use communication and analytical skills to provide mutually beneficial problem resolution.
- Timely and accurately process customer requests in accordance with service standards and compliance procedures.
- Work with the team to complete internal processes within expected turnaround times, assist with special projects or tasks, and support overflow call volume for Operations.
- Identify possible improvements or changes within the Customer Service Department to streamline processes and improve overall customer and dealer satisfaction.
- Effectively manage customer cases in a timely manner.
Required Skills
- French speaking/writing is required.
Preferred Skills
- Bachelor’s degree in business administration, finance, or equivalent work experience in the finance industry.
- Previous experience in customer service.
- Commercial finance experience considered an asset.
- Strong communication and interpersonal skills, either in a leadership or group member role.
Benefits & Perks
Structured career path supported by self‑assessments, virtual training, and a guided curriculum that allow for vertical and horizontal growth through multiple lines of business. Paid training and two weeks of annual leave. Continuous learning through progressive training specific to tenure and skills. Competitive salary with incentive programs. Positive and supportive environment. Medical and dental benefits, employee family assistance programmes, rewards and recognition programmes.
Location
& Compensation
Hybrid: 75 Eglinton Ave
E., Toronto (Ontario) M4P 3A4 (3 days on site and 2 days remote). Salary: $20/hr + $2 bilingual premium.
EEO & Accommodation
Teleperformance is an Equal Opportunity Employer. Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.
À propos du poste (French)
Le spécialiste du service à la clientèle reçoit les appels entrants des clients et concessionnaires de DTF, en veillant à ce que les appels soient répondus dans les paramètres de niveau de service définis. Ce poste est responsable du traitement rapide et précis des demandes des clients conformément aux normes de service et aux procédures de Daimler Truck Financial Services Canada Corporation.
Responsabilités
(French)
- Répondre aux appels entrants, soit environ 40 à 50 appels, et répondre aux courriels des clients et concessionnaires de Daimler Truck Financial (DTF) de manière rapide et professionnelle.
- La qualité sera mesurée au moyen d’évaluations régulières des appels et de sondages de satisfaction menés par des tiers.
- Fournir des informations sur les paiements et les montants de remboursement.
- Aider les clients et concessionnaires pour toutes les demandes concernant leur portefeuille de comptes (par exemple : changements de date d’échéance, modifications des paiements automatiques, etc.).
- Compléter les documents et autres tâches requises à la suite des appels…
Title: Bilingual French Customer Service Specialist
Company: TP Canada
Location: Toronto, Canada
Category: