Overview
Bilingual Product Support Representative Brunswick Jobs in Moncton, Canada at Medisca Pharmaceuticals Inc.
Position: Bilingual Product Support Representative New Brunswick
Brandt is currently seeking a Bilingual Product Support Representative, located in Moncton Customer Support Center. The Product Support Representative is responsible for supporting Brandt’s coast to coast branch network by processing parts orders, responding to pricing and availability inquiries and coordinating with vendors to ensure timely and accurate fulfillment.
Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience in outbound calling, using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries. Fluency in both French and English is mandatory. Various shifts are available to support our 24/7 Customer Service Centre.
DUTIES
& RESPONSIBILITIES
- Respond promptly and accurately to parts availability and pricing inquiries via phone, email, and text.
- Provide an engaging customer service experience through active listening to understand customer needs and making appropriate recommendations.
- Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.
- Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.
- Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.
- Navigate multipleinternal web-based applications and3rd partypartnersystemssimultaneously todeliver a seamless customer service experience in a fast-paced environment.
- Contribute to team success by collaborating with colleagues and maintaining a high level of customer satisfaction.
- Meet and/or exceed current KPI’s
- Other duties as assigned.
QUALIFICATIONS/REQUIREMENTS
- Strong problem-solving skills with a focus on customer satisfaction.
- Excellent verbal and written communication;
Bilingualism in French and English is mandatory. - Skilled multitasker with the ability to navigate multiple systems efficiently.
- Detail-oriented with a focus on order accuracy.
- Team player who thrives in fast-paced environments.
- Flexible to work various shifts in a 24/7 support center.
- Inbound call center experience is considered an asset.
WHAT WE OFFER
- Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Advancement opportunities within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
- Retirement planning:
Pension and RRSP programs to help you invest in your future.
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Title: Bilingual Product Support Representative Brunswick
Company: Medisca Pharmaceuticals Inc.
Location: Moncton, Canada
Category: