Overview
Branch Executive – KL Main Branch Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at AIA Malaysia
Title: Branch Executive – KL Main Branch
Company: AIA Malaysia
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About the Role
To deliver a personalized and positive experience to customers (agency members and/or customers) by:
- Engaging and interacting with our customers.
- Offering the right solutions.
- Delivering our service promises.
Role Responsibilities
- To provide product and service information through face-to-face service delivery channel that meets and exceeds the defined service standards.
- To promote Self-Serve Facilities by engaging educating & encouraging customers & agencies to use & sign up.
- To attend and to resolve product/service problems and complaint by providing end to end solution.
- To handle escalations from internal and external team members by initiating discussions and providing recommendation for solutions.
- Project Involvement (ad-hoc / routine) – to participate and contribute within pre-determined timeline, where assigned.
- To be a Subject Matter Expert (SME) and facilitate training session.
- To perform other responsibilities and duties periodically assigned by superior(s) in order to meet operational and/or other requirements.
- To relief other branches at different location (if required).
Minimum Job Requirements
- Bachelor's degree holder with minimum 2 years’ experience in related field.
- Passion for delivering excellent customer service experience.
- Highly developed sense of integrity and work ethics.
- Ability to communicate clearly and professionally, both verbally and in writing.
- A strong team player.
- Has a pleasant, patient and friendly attitude.
- Be adaptive to fast changing environment.
- Able to handle all level of customer and agent.
- Strong decision making and analytical abilities.
