Overview
Branch Relationship Officer / Manager – Hiring Across Egypt Jobs in Cairo, Egypt at Al Ahli Bank of Kuwait – Egypt
Title: Branch Relationship Officer / Manager – Hiring Across Egypt
Company: Al Ahli Bank of Kuwait – Egypt
Location: Cairo, Egypt
Job Summary:
Deliver high quality service to customers through providing banking services
Job Responsibilities:
- Achieve sales targets covering all required banking products as per branch business objectives.
- Identify sales opportunities and utilize those to achieve customer efficiency.
- Explain products and services to customers in order to achieve sales
- Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
- Resolve issues and complaints from customers; escalate issue when outside authority
- Process requests from existing and new customers and provide them with excellent service from day 1
- Send, receive and file confirmations and ensure transfers are properly processed
- Create, update and maintain relevant customer records ensuring that data is recorded appropriately
- Ensure all activities comply with corporate governance & regulatory/legal frameworks
Job Qualifications:
- Bachelor’s degree in business administration, Economics, Finance, or a related field from reputable university.
- Minimum 2 years of experience in various branch roles.
- Knowledge of banking operations, compliance and risk issues.
- Excellent Communication and Negotiation Skills
