Overview
Business Analyst CRM Jobs in Jakarta, Indonesia at Glints
Title: Business Analyst CRM
Company: Glints
Location: Jakarta, Indonesia
Roles & Responsibilities
- Gather, analyze, and document business requirements for Life Insurance initiatives, with a focus on CRM-related projects and customer service processes.
- Translate business requirements into Business Requirement Documents (BRD), Functional Specification Documents (FSD), user stories, and process flows.
- Work closely with business stakeholders, product owners, and technical teams to define solutions that support customer engagement, customer care, marketing, and sales objectives.
- Facilitate requirement gathering workshops, stakeholder discussions, and User Acceptance Testing (UAT) activities.
- Utilize JIRA and Confluence to manage requirements, project documentation, issue tracking, and workflow updates.
- Perform data analysis and validation using SQL to support requirement assessment, testing, and business decision-making.
- Collaborate with development teams throughout the project lifecycle to ensure solutions meet business requirements and operational needs.
- Support system enhancements, integrations, and process improvement initiatives within Life Insurance customer management platforms.
Requirements
- Minimum 5+ years of experience as a Business Analyst in the Life Insurance industry.
- Prior experience handling CRM-related projects is required, including understanding of Customer Care processes.
- Fluent in English.
- Experience managing CRM systems for Marketing or Sales functions is an advantage.
- Notice period: Immediate to 1 month.
- Expected joining date: As soon as possible.
Hiring Process
- 2 interview stages
