Overview
Business Support Specialist Jobs in Vaughan, Canada at 407 ETR Concession Company Limited
Position Summary
The Business Support Specialist will serve as a resource and point of contact for all small and medium business customers’ inquiries. Business Supports Specialists provide guidance and solutions for frequently asked questions via phone, e-mail and live-chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience.
Responsibilities
- Deliver ongoing World-Class customer service to our valued customers by providing support via phone, email and live-chat channels in a prompt and friendly manner.
- Manage and improve 407 ETR’s relationship with small and medium business customers through developing a good understanding of their business and independently resolving account inquiries.
- Support customer needs, which may vary from explaining billing and account balances to processing transponder lease agreements, credit and adjustment requests, consolidating and de-consolidating accounts, reviewing and responding to customer correspondence and meeting with customers when required.
- Implement corrective actions to resolve accounts, promote regular payments and reduce account administration.
- Professionalism in tone, grammar and overall manner in which customers are addressed to ensure an exceptional customer experience.
- Perform other duties as assigned.
Qualifications
- Post-secondary education in Business / Marketing / Communications preferred.
- 2+ years of experience in managing business customer relationships.
- Strong English communication skills (both written & verbal) as well as good presentation skills.
- Strong interpersonal and communication skills via email, phone and face to face meetings.
- Strong analytical skills and ability to take initiative to resolve business customer’s accounts and issues.
- Experience working with customers in large fleet, trucking, trailer and construction industries is an asset.
- Excellent organizational skills as well as the ability to prioritize to meet goals and expectations.
- Flexible and adaptable in meeting both the customers’ and business needs.
- Ability to work well in a fast-paced team environment.
- Proficient in Microsoft Office Suite (Teams, Word, Excel, etc.), Salesforce, People Soft and Maestro.
- Basic accounting knowledge is an asset.
We are actively seeking to fill this role as it is a current vacancy.
Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.
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Title: Business Support Specialist
Company: 407 ETR Concession Company Limited
Location: Vaughan, Canada
Category: