Call Center Agent Jobs in Thessaloniki, Central Macedonia, Greece at ICAP Employment Solutions

Title: Call Center Agent

Company: ICAP Employment Solutions

Location: Thessaloniki, Central Macedonia, Greece

ICAP Employment Solutions, on behalf of a client, based in Thessaloniki, is currently looking a Call Center Agent.

Key responsibilities include:

Handling inbound customer calls and inquiries in a professional manner
Logging and updating customer cases accurately in the CRM system
Resolving billing and account issues, as well as addressing customer complaints
Providing detailed product and service information, including troubleshooting support
Supporting customers through chat, email, and social media channels

Requirements

High school diploma or equivalent
1+ year of experience in a call center or customer support environment
Experience handling inbound customer support via phone, chat, and email
Comfortable using CRM systems and basic computer tools (email, chat platforms, web applications)
Experience working to KPIs or targets in a customer support or call center setting

Benefits

Customer Careers