Overview
Call Center Agent (escalation specialist) Jobs in Dubai, United Arab Emirates at TASC Outsourcing
Title: Call Center Agent (escalation specialist)
Company: TASC Outsourcing
Location: Dubai, United Arab Emirates
- Job Title- Escalation Specialist
- Type – Contract
- Contract Duration- 6 Months and extendable ( Based on performance and project availability)
- Work Location – Dubai
- Salary – 5500
Mandatory details/Skills
- Handle and resolve escalated customer complaints received from the call center.
- Act as the primary point of contact for high-priority or sensitive customer issues.
- Investigate complaints thoroughly by coordinating with internal departments (sales, service, logistics, etc.).
- Ensure timely resolution of cases while maintaining high customer satisfaction levels.
- Maintain accurate records of escalations, actions taken, and resolutions in CRM systems.
- Monitor escalation trends and provide insights to improve processes and reduce repeat issues.
- Communicate professionally with customers, keeping them informed throughout the resolution process.
- Ensure all cases are handled in line with company policies and service standards.
- Support continuous improvement initiatives by identifying gaps in customer service processes
Regards
TASC Recruitment Team
