Overview
Call Center Associate Jobs in Colombo, Western Province, Sri Lanka at HNB General Insurance
Title: Call Center Associate
Company: HNB General Insurance
Location: Colombo, Western Province, Sri Lanka
Company Description HNB General Insurance Limited (HNBGI), a fully owned subsidiary of HNB Assurance PLC, has been providing general insurance solutions since January 2015. The company specializes in motor, non-motor, and Takaful insurance products, serving a diverse customer base across Sri Lanka. With over 800 employees in 53 branches, HNBGI supports more than 89,000 policyholders. As part of the wider HNB Group, the company offers island-wide coverage and focuses on delivering reliable, customer-centered insurance services. HNBGI promotes a collaborative workplace where team members contribute to continuous improvement and service excellence.
Role Description This is a full-time, on-site Call Center Associate role based in Colombo. The Call Center Associate will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about insurance products, policies, and claims. The role involves resolving customer issues, escalating complex matters when necessary, and maintaining detailed records of all interactions in the system. The associate will follow established procedures, adhere to service-level standards, and support customer retention through a positive and professional service experience. The role also includes collaborating with other teams to ensure timely follow-up, promoting a high-quality customer experience.
Qualifications
🌟 Kickstart Your Career with HNBGI! 🌟
📢 We Are Hiring – Call Center Agent
We are looking for a Call Center Agent who can speak Tamil and Sinhala fluently. If you have good communication skills and enjoy helping customers, we would love to hear from you!
Position: Call Center Agent
Languages Required: Tamil & Sinhala
Location: [Colombo 03]
Requirements:
✔ Fluent in Tamil and Sinhala
✔ Good communication and listening skills
✔ Customer service experience is an advantage
✔ Ability to handle customer inquiries professionally
Responsibilities:
• Handle inbound and outbound customer calls
• Provide accurate information and assistance
• Maintain a professional and friendly tone with customers
📩 Apply Now: Send your CV to [email address] or contact [phone number].
Join our team and build your career in customer service!
