Overview
Call Center Representative Jobs in Yangon Region, Myanmar at Blue Ocean Operating Management Co., Ltd.
Title: Call Center Representative
Company: Blue Ocean Operating Management Co., Ltd.
Location: Yangon Region, Myanmar
Company Description Blue Ocean Operating Management Co., Ltd. is a leading ICT company driving Myanmar’s disruptive digital transformation, with a mission to expand access to information and improve lifestyle, healthcare, education, and socio-economic development. Founded in 2009, the company delivers more than 30 telecommunications and digital services through over 10 ventures. Blue Ocean Operating Management is certified under ISO 9001:2008 and is a signatory to the UN Global Compact, reflecting strong commitments to quality and responsible business practices. The organization has received regional recognition, including the Most Admired ASEAN Young Entrepreneur award in the ASEAN Business Awards 2014 and the Corporate Social Responsibility award in the ASEAN ICT Awards 2014, making it an attractive employer for individuals seeking impact-driven work in a dynamic industry.
Role Description This is a full-time, on-site Call Center Representative role based in Yangon Region, Myanmar. The Call Center Representative will handle inbound and outbound calls, respond to customer inquiries, provide accurate information about products and services, and resolve issues in a timely and professional manner. The role includes documenting customer interactions, updating records in relevant systems, and escalating complex cases to appropriate internal teams when necessary. The Call Center Representative will collaborate with colleagues to maintain high customer satisfaction, follow established call center procedures, meet performance targets, and contribute feedback to improve service quality and customer experience.
Qualifications
- Strong customer-facing abilities, including experience as Customer Service Representatives and focus on Customer Satisfaction.
- Excellent Interpersonal Skills with the ability to communicate clearly, listen actively, and build positive rapport with diverse customers.
- Customer Support skills, including handling inquiries, resolving complaints, and providing clear guidance and information.
- Solid Computer Literacy, including the ability to use call center software, CRM tools, email, and standard office applications.
- Good spoken and written communication skills in relevant local languages; English proficiency is an advantage.
- Ability to work in a fast-paced environment, manage multiple calls and tasks, and maintain professionalism under pressure.
- Strong problem-solving skills, attention to detail, and reliability in following procedures and documenting interactions.
- Prior call center or customer service experience is preferred; a high school diploma or equivalent is required, and further education in business, communications, or related fields is beneficial.
