Overview
Call Centre Agent Jobs in Germany at FetchJobs.co
Title: Call Centre Agent
Company: FetchJobs.co
Location: Germany
About The Company
Serviscope AG is an innovative banking service provider operating within the cooperative financial group. With a dedicated team of approximately 750 employees, we specialize in delivering tailored solutions for banks and financial service providers in both private and corporate banking sectors. As a subsidiary of Atruvia AG, we pride ourselves on our commitment to excellence, customer-centric approach, and continuous innovation to meet the evolving needs of our clients. Our focus is on creating a supportive work environment that fosters professional growth, teamwork, and a shared passion for making banking services more accessible and efficient for our customers.
About The Role
We are seeking a dedicated Call Center Agent (m/w/d) for our inbound customer service team based in Troisdorf near Cologne/Bonn. This full-time or part-time position offers an exciting opportunity to be the first point of contact for our customers, providing them with technical support related to online banking services. The role involves assisting clients with their inquiries, verifying customer identities, and troubleshooting technical issues in electronic payment transactions. The ideal candidate will possess excellent communication skills, a customer-focused mindset, and the ability to work independently or within a team to deliver outstanding service. This position is available immediately and offers a permanent contract, providing stability and growth opportunities within our organization.
Qualifications
The ideal candidate should demonstrate strong communication skills in German, both spoken and written, with a clear and professional manner. You should be service-oriented, empathetic, and capable of handling customer inquiries efficiently. Prior experience in customer service, call centers, or technical support is advantageous but not mandatory as training will be provided. You must be able to work independently, prioritize tasks effectively, and operate in a fast-paced environment. A high level of reliability, a positive attitude, and a genuine interest in helping customers are essential. Basic computer literacy and familiarity with online banking systems are preferred to facilitate smooth support delivery.
Responsibilities
- Serve as the primary contact for customers seeking assistance with online banking issues, providing clear and professional support over the phone.
- Verify the identity of callers to ensure security and compliance with regulatory standards.
- Assist customers in troubleshooting technical problems related to electronic payment transactions, online banking access, and other digital banking services.
- Document customer interactions accurately and follow up on unresolved issues to ensure complete resolution.
- Collaborate with team members and other departments to improve service quality and share best practices.
- Maintain up-to-date knowledge of banking products, services, and technical systems to provide accurate and efficient support.
- Adhere to company policies and procedures, ensuring compliance with data protection and security standards.
Benefits
At Serviscope AG, we value our employees and offer a comprehensive benefits package designed to support your professional and personal well-being. Starting with an attractive hourly wage of 17 euros, the role also includes a flexible shift model from Monday to Friday, with working hours between 6:00 and 22:00, and weekend shifts on Saturday and Sunday from 9:00 to 14:00. We provide 30 days of vacation annually to promote work-life balance. The position is a permanent contract, with part-time options ranging from 20 to 35 hours per week, ensuring stability and flexibility.
Employees can benefit from various mobility initiatives, including JobTicket and bike leasing programs, encouraging sustainable transportation. Additional financial perks include childcare subsidies, company pension schemes, and tax-free extras via our voucher card system. We also invest in your growth through targeted training and development programs, fostering continuous personal and professional advancement. Our workplace culture emphasizes team spirit, with regular team events and company celebrations that strengthen our community. Join us to enjoy a meaningful career in a supportive environment where your contributions truly matter.
Equal Opportunity
Serviscope AG is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all applicants and employees regardless of race, ethnicity, gender, age, sexual orientation, disability, or other protected characteristics. We believe that a diverse team enhances our ability to serve our customers effectively and innovatively. We encourage individuals from all backgrounds to apply and join our team in contributing to a positive and respectful working environment.
