Overview
Caller Center Representative Jobs in Sri Lanka at Bridge BSS Tech
Title: Caller Center Representative
Company: Bridge BSS Tech
Location: Sri Lanka
📍 Location: Sri Lanka (Remote)
🕒 Working Hours: 7:00 PM – 2:00 AM (Sri Lanka Time)
📅 Working Days: Monday – Friday
About the Role
We are seeking a dedicated and customer-focused Caller Center Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. The role requires excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer inquiries via phone, email, and other communication channels.
- Resolve customer complaints and concerns while ensuring a positive customer experience.
- Maintain accurate customer records and update information in CRM systems.
- Follow up on customer requests, issues, and service tickets until resolution.
- Provide product, service, and process-related information to customers.
- Escalate complex customer issues to relevant departments when necessary.
- Meet individual and team performance targets, including service quality and response time.
- Maintain a thorough understanding of company products, services, and policies.
- Prepare and submit regular reports on customer interactions and service performance.
Requirements
- Minimum 2 years of experience in Customer Care, Customer Service, Call Center Operations, or a related field.
- Excellent verbal communication skills in English.
- Strong customer handling and conflict-resolution skills.
- Ability to work effectively in a fast-paced environment.
- Strong organizational and time-management skills.
- Proficiency in CRM systems, Microsoft Office, and Google Workspace.
- Ability to work independently and collaboratively within a team.
- Flexibility to work evening or night shifts when required.
Preferred Qualifications
- Experience working with international customers, particularly in the U.S. market, is an advantage.
- Experience with customer support software and ticketing systems.
- Bachelor's degree, diploma, or professional qualification in Business, Management, Customer Service, or a related field will be an added advantage.
What We Offer
- Competitive salary paid in USD.
- Professional development and career growth opportunities.
- Exposure to international clients and customer service best practices.
- Supportive and collaborative work environment.
- Continuous training and skill development programs.
