Overview
Calling Intern – Shopify Orders Jobs in Karol Bagh, Delhi, India at Drishti IAS
Title: Calling Intern – Shopify Orders
Company: Drishti IAS
Location: Karol Bagh, Delhi, India
Role Objective
The Calling Intern will be responsible for daily verification of Shopify orders, customer confirmation, and handling customer queries through chat/call to ensure smooth order processing and improved customer experience.
Key Responsibilities
- Verify Shopify orders on a daily basis before dispatch.
- Convert abandoned checkout customers.
- Call customers for order confirmation, address verification, and payment-related clarification, if required.
- Handle customer queries through chat and provide timely responses.
- Coordinate with the warehouse/order processing team for confirmed orders.
- Track pending, cancelled, and unverified orders.
- Maintain daily order verification records.
- Escalate unresolved customer issues to the concerned team.
- Support customer communication related to delivery, tracking, and order status.
Required Skills
- Good communication skills in Hindi and English.
- Basic computer knowledge.
- Customer handling ability.
- Basic knowledge of Shopify or e-commerce order processing will be preferred.
- Polite and professional approach.
