Overview
Case Management Specialist | Hybrid | Get a 21K Signing Bonus Jobs in Makati, National Capital Region, Philippines at ISTA Solutions
Title: Case Management Specialist | Hybrid | Get a 21K Signing Bonus
Company: ISTA Solutions
Location: Makati, National Capital Region, Philippines
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Administer medications, treatments, and medical procedures as prescribed by healthcare providers. Monitor vital signs and assist with wound care, IV therapy, or other medical interventions
- Maintain accurate and up-to-date patient records, documenting care provided, changes in condition, and any incidents or concerns
- coordinates with US insurance providers
Job Description:
- Provides customer support through different communication channels (Phone, email, chat).
- Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
- Collaborate with colleagues and different departments to resolve complex issues
- Maintain accurate records on customer interactions, transaction, feedback, etc.
Requirements
- Basic knowledge about Medicare and Medicaid
- 1 year BPO Healthcare Experience related to reviewing medical records, authorization, claims, denials and appeals.
- Good to excellent communications (both verbal & written) and detail oriented
- Ability to multitask (taking in calls and responding to email)
- Organized and keen attention to details
- Familiar with common medical terms
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
