Overview
Chat Escalation Agent Open Day – Warsaw – 14 July Jobs in Warsaw, Mazowieckie, Poland at Ryanair Engineering – Delivered by PAM GmbH
Title: Chat Escalation Agent Open Day – Warsaw – 14 July
Company: Ryanair Engineering – Delivered by PAM GmbH
Location: Warsaw, Mazowieckie, Poland
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Chat Escalation Agent Open Day – Warsaw – 14 July
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Warsaw, Poland
Customer Service, Recruitment Events
Description
Chat Escalations Agent Open Day – Warsaw- 14 July
Ryanair, Europe’s largest airline group, is opening a brand-new Customer Operations Centre in Warsaw – and we want you to be part of it!
We’re hiring Chat Escalations Agents – a new role where you’ll handle more complex customer queries that require a human touch. You’ll work in a modern, tech-driven environment and help us support millions of passengers across Europe.
What To Expect On The Day
- Learn more about the role and Ryanair as an employer
- Meet our team and ask any questions
- Selected candidates may be interviewed on the spot!
Benefits
- Competitive salary and staff travel benefits
- Training and career development opportunities
- A brand-new, modern office in Warsaw
Register now to receive full details about the Open Day!
Spots are limited – secure your place today and start your career journey with Ryanair.
Please note that this is an on-site position.
Requirements
- 1–2 years in a customer support role, preferably in a fast-paced or digital environment.
- Excellent written communication in English (additional languages are a big plus).
- A calm, customer-first approach to problem-solving, even under pressure.
- High computer literacy, fast typing skills, and comfort navigating multiple systems.
- Adaptability to work in a dynamic, tech-driven support team.
- Motivation to hit performance goals while delivering standout customer experiences.
- Flexibility to work shifts, including weekends and evenings.
- Eligibility to work in Poland, including police clearance and references.
Business unit: Office
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