Overview
Claims Phone Support Jobs in United States at RemoteHunter
Title: Claims Phone Support
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization operates within the travel insurance industry, addressing the need for reliable travel protection. With over 30 years of experience, it provides travel insurance plans designed to help individuals travel with confidence. As part of a Specialty Business Unit within an Accident & Health division, the program offers coverage solutions to a broad range of consumers and agency partners, focusing on dependable protection and customer satisfaction.
2. About the Opportunity:
The Claims Phone Support role is an entry to mid-level position focused on delivering high-quality customer service through phone interactions. The position supports customers and travel agents by managing initial claim intake, guiding on documentation requirements, and providing timely claim status updates. This role is designed to develop the candidate’s skills in claims handling and contribute to efficient, cost-effective claim processing, while ensuring a positive customer experience.
3. Responsibilities:
• Provide daily phone support for the Claims helpline to assist customers and travel agents
• Set up first notices of loss and explain document submission requirements and processes
• Respond accurately and promptly to routine claim inquiries with proper system documentation
• Record and escalate complex inquiries and claim status calls to appropriate claim unit personnel
• Meet or exceed department Key Performance Indicators and service level objectives
• Offer feedback to management regarding global training needs
• Participate in the disaster recovery call center team
• Perform additional related duties to support team and unit objectives
• Advocate for customers to ensure an outstanding service experience
• Support claim unit personnel in achieving service goals
4. Requirements:
• High school diploma or equivalent
• One to two years of customer service experience preferred
• Familiarity with Microsoft Office and cloud-based systems
• Experience with claims, imaging, and workflow systems is a plus
• Strong customer focus and active listening skills
• Effective verbal and written communication abilities
5. Pay Range and Compensation Package:
• Starting salary range is $20.00 to $22.00 per hour based on experience
6. Benefits & Perks:
• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase Plan with employer matching
• Generous Paid Time Off
• Comprehensive health, dental, and vision benefits, including programs supporting physical, mental, and financial wellness
• Career development support including tuition reimbursement, certifications, and professional training
• Employee engagement through social responsibility programs, donation matching, volunteer opportunities, and corporate giving
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
