Overview
Client Advisor Jobs in Bangkok City, Thailand at Fendi
Title: Client Advisor
Company: Fendi
Location: Bangkok City, Thailand
Company Description Fendi is a luxury fashion house rooted in a family heritage of craftsmanship, tradition, and continuous innovation. Known for mastery of materials and timeless creativity, Fendi is dedicated to delivering exceptional products and experiences to clients worldwide. Drawing inspiration from the enduring beauty of Rome, the brand creates garments and accessories shaped by skilled artisans and renewed artistic vision. Fendi’s success is driven by its people, and as part of the LVMH Group, the company fosters a culture where team members can grow, contribute, and help shape the future of the brand. Prospective team members are invited to join the Fendi community and craft the exceptional as part of the Fendi Family.
Role Description The Client Advisor role is a full-time, on-site position based in Bangkok City, Thailand. The Client Advisor is responsible for providing an elevated client experience, including welcoming clients, understanding their needs, and offering tailored product recommendations that reflect the brand’s values. Daily activities include client relationship management, handling sales transactions, managing after-sales service requests, and ensuring customer satisfaction throughout the client journey. The role also involves maintaining visual merchandising standards, staying up to date on product knowledge and brand storytelling, and supporting boutique operations such as inventory checks and coordination with internal teams. The Client Advisor collaborates closely with colleagues to meet sales targets, build long-term client loyalty, and uphold Fendi’s luxury service standards.
Qualifications
- Strong client relations and customer satisfaction skills, with a focus on building long-term relationships and loyalty.
- Excellent communication and customer service skills, including active listening, conflict resolution, and a polished, professional demeanor.
- Ability to understand and manage insurance or warranty-related inquiries and processes for luxury products when applicable.
- Previous experience in luxury retail, fashion, or high-end customer-facing environments is highly preferred.
- Fluency in English and Thai; additional languages are an advantage.
- Strong sales acumen, goal orientation, and the ability to work effectively in a dynamic boutique environment.
- Professional appearance, reliability, and flexibility to work retail hours, including weekends and holidays.
- Basic proficiency with point-of-sale systems and standard office software.
