Overview
Client Care Consultant x 4 (Pretoria – MONTANA) Jobs in Pretoria, Gauteng, South Africa at ExecutivePlacements.com
Title: Client Care Consultant x 4 (Pretoria – MONTANA)
Company: ExecutivePlacements.com
Location: Pretoria, Gauteng, South Africa
Recruiter:
Techbridge Recruitment
Job Ref:
PTA000214/LS
Date posted:
Saturday, April 18, 2026
Location:
Pretoria, South Africa
SUMMARY:
Main Purpose
The Client Care Consultant is responsible for delivering exceptional customer service by effectively managing client interactions, resolving queries, and ensuring a seamless customer experience across all communication channels.
POSITION INFO:
Key Responsibilities
- Respond to customer queries via phone, email, and support platforms in a professional and timely manner
- Accurately capture and update customer information on internal systems
- Resolve customer complaints efficiently while maintaining high levels of customer satisfaction
- Collaborate with internal teams to resolve escalated or complex queries
- Maintain a strong understanding of company products, services, and processes
- Adhere to company policies, procedures, and shift schedules
Minimum Requirements
- Previous experience in a customer care / call centre environment advantageous
- Excellent verbal and written communication skills
- Strong computer literacy and system navigation skills
- Experience with customer support platforms advantageous:
- Freshdesk (preferred)
- Zendesk
- Zoho Desk
- Help Scout
- Intercom
- Basic mathematical skills
- Ability and willingness to work shifts
- Professional and client-centric approach
Competencies
- Strong interpersonal and communication skills
- Problem-solving ability with a customer-first mindset
- High attention to detail and accuracy
- Ability to work under pressure in a fast-paced environment
- Strong organisational and time management skills
- Team player with a proactive attitude
