Overview
Client Relationship Officer Jobs in George, Western Cape, South Africa at ETM Analytics
Title: Client Relationship Officer
Company: ETM Analytics
Location: George, Western Cape, South Africa
Company Description
ETM Group Africa brings together a diverse and experienced team of economists, coders, data specialists, econometric modelers, analysts, and investment professionals. Leveraging its proprietary tools and frameworks, ETM Group offers expert solutions across FX liquidity constraints in frontier markets, interest rate risk, commodity risk, and economic forecasting. The company also provides specialized services in benchmarking and wealth management, ensuring accuracy and accountability. Through its subsidiaries, ETM Group addresses complex financial challenges and empowers clients with strategic advice tailored to diverse needs.
The role is based in George, Western Cape South Africa
Key Responsibilities
1. Client Intelligence and Relationship Management
- Maintain accurate, up-to-date client information and ensure it is effectively utilised across the business.
- Monitor and analyse client engagement with company services on a monthly and quarterly basis.
- Serve as the primary point of contact for client queries and ongoing relationship management.
- Coordinate client meetings, feedback sessions, and engagement initiatives.
- Support the development of client-centric strategies to enhance retention and satisfaction.
2. Operations Management
- Coordinate internal scheduling, project timelines, and deliverables to ensure smooth execution.
- Manage subscription licenses, office resources, and administrative processes.
- Organise and track project meetings while ensuring the timely completion of all deliverables.
- Support internal communication and contribute to marketing and client-facing initiatives.
- Identify and implement improvements to operational systems and workflows to drive greater efficiency.
- Provide direct assistance to directors on IT, compliance, and administrative matters.
3. Social Media Management
- Manage the company’s social media profiles, ensuring consistent, professional, and high-quality content delivery aligned with brand standards and client objectives.
Key Outcomes
- Enhanced client engagement and retention through data-driven insights and proactive relationship management.
- Streamlined operational processes that support the timely and efficient delivery of projects.
- Delivery of high-quality, client-focused economic reporting and communication.
- Strong alignment between research outputs and evolving client needs.
Job Requirements
Qualifications
- Bachelor’s degree in Finance, Business, Economics, or a related field.
Experience
- 2–5 years’ experience in client-facing roles.
- Demonstrated exposure to CRM systems and client engagement strategies.
- Proven experience in managing corporate social media channels.
Key Skills
- Excellent written and verbal communication skills.
- Strong project management and organisational abilities.
- Effective stakeholder and relationship management.
- High attention to detail with the capacity to manage multiple deliverables simultaneously.
Technical Skills
- Proficiency in CRM platforms and database management.
- Advanced proficiency in Microsoft Excel and PowerPoint, along with experience in data visualisation tools.
- Familiarity with economic data sources and dashboards.
Personal Attributes
- Proactive and solutions-driven approach.
- Bilingual in English and Afrikaans.
- Strong attention to detail.
- Ability to work effectively under pressure and meet tight deadlines.
- Collaborative and adaptable team player.
- Client-focused mindset with a commitment to delivering exceptional service.
Competitive CTC salary offered based on experience.
Email your CV and a short cover letter (highlighting your relevant social media and client relationship experience) to: [email protected]
