Overview
Client Reporting & Engagement Coordinator – 19313 Jobs in Metro Manila at Somewhere
Title: Client Reporting & Engagement Coordinator – 19313
Company: Somewhere
Location: Metro Manila
Role: Client Reporting & Engagement Coordinator (Assessments + Engagement Ops)
Priority Location: LATAM, South Africa
Working Hours: Full-time, US Eastern Standard Time
Type of contract: Independent Contractor
Type of job: Remote
Salary: $1500 – $2200
The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.
About the Role: This is a systems-driven coordination role focused on reporting and follow-through. You are responsible for making sure clients complete required steps (surveys, inputs) and that reporting is delivered accurately and on time. This is not a strategic or client advisory role. It is an execution role focused on consistency, tracking, and completion.
Key Responsibilities
Reporting & Deliverables
- Prepare and distribute monthly client reports
- Compile and organize engagement data into clear reporting packages
- Ensure reports are accurate, complete, and delivered on time
Survey & Completion Tracking
- Track client participation in surveys and required inputs
- Monitor who has completed required steps and who has not
- Send follow-ups and reminders to drive completion
Communication & Sequences
- Manage outreach sequences (email reminders, nudges, follow-ups)
- Monitor engagement behavior (opens, responses, completions)
- Re-send or adjust communications based on activity
Systems & Process Execution
- Maintain tracking systems for reporting and engagement activity
- Ensure all follow-ups and reporting tasks are completed
- Keep workflows consistent and organized
Qualifications & Skills
Hard Skills:
- 2-4 years in coordination, operations, or support roles
- Experience managing tracking, reporting, or follow-up workflows
- Experience with email tools, spreadsheets, or CRM systems preferred
- Proficiency with email platforms / sequencing tools, Monday.com, and Microsoft Office
Soft Skills
- Organized and highly reliable
- Strong follow-through — you close loops
- Comfortable working inside systems and tracking tools
- Detail-oriented with an eye for accuracy
- Clear and professional written communicator
