Overview
Client Service & Visa Operations Officer Jobs in Dhaka, Dhaka, Bangladesh at Trip Zone
Title: Client Service & Visa Operations Officer
Company: Trip Zone
Location: Dhaka, Dhaka, Bangladesh
- Handle client inquiries, provide professional consultation regarding visa services, travel packages, and related solutions, and assist in converting leads into successful sales.
- Communicate with prospective and existing clients through phone calls, WhatsApp, email, and in-person discussions to maintain strong customer relationships.
- Collect, review, and verify client documents accurately; identify missing requirements and ensure timely completion of files.
- Process visa applications for different countries through official online portals by accurately completing application forms and preparing supporting documentation.
- Prepare and organize visa-related documents including cover letters, hotel bookings, flight reservations, travel plans, and other required paperwork provided by the company.
- Analyze client profiles including travel history, financial background, and professional information to support strong visa application submissions.
- Utilize ChatGPT, AI tools, computer applications, and internet resources to improve productivity, documentation quality, and operational efficiency.
- Follow up with clients regarding pending documents, application progress, interview requirements, payment status, and final visa decisions.
- Coordinate effectively with internal sales, operations, and processing teams to ensure smooth workflow and timely service delivery.
- Maintain accurate records of client communications, applications, payments, and case updates with confidentiality and professionalism.
- Demonstrate strong communication skills, attention to detail, sales confidence, problem-solving ability, and a positive professional attitude.
- Be capable of working under pressure, meeting deadlines, and taking ownership of daily operational and sales targets when required.
