Overview
Client Services Assistant Jobs in Greater Cleveland at Swift Events
Title: Client Services Assistant
Company: Swift Events
Location: Greater Cleveland
Swift Events is looking for a polished and client-focused Client Services Assistant to join our team. This is a key role within our business, sitting at the heart of our client relationships and ensuring every interaction reflects the high standards Swift Events is known for. If you have a natural ability to deliver exceptional service and a genuine desire to go above and beyond for clients, we want to hear from you.
Main Duties
- Serve as a primary point of contact for clients, handling enquiries professionally and promptly
- Build and maintain strong client relationships, ensuring expectations are consistently met and exceeded
- Coordinate with internal teams to ensure client requirements are accurately communicated and delivered
- Manage client records, correspondence, and follow-up communications with precision
- Support the smooth running of events by acting as a client liaison on the day
- Identify opportunities to enhance the client experience and contribute to service improvement
Candidate Profile
- Experience in a client-facing or customer service role, ideally within events, hospitality, or a professional services environment
- Outstanding interpersonal and communication skills — written and verbal
- Calm under pressure with a solutions-focused mindset
- Meticulous attention to detail and a commitment to quality at every touchpoint
- Confident using CRM systems and standard office software
- Professional presentation and a genuinely client-centric approach to work
Compensation & Benefits
- Competitive pay commensurate with experience
- Performance-related bonus structure
- Ongoing professional development and training
- Opportunity to work with a prestigious client portfolio
- Supportive team culture with clear pathways for progression
If you're passionate about delivering outstanding client experiences, apply today and take the next step in your career with Swift Events.
