Overview
CLIENT SOLUTIONS SPECIALIST Jobs in Nairobi County, Kenya at Solvo Global Careers
Title: CLIENT SOLUTIONS SPECIALIST
Company: Solvo Global Careers
Location: Nairobi County, Kenya
About the Role
We are seeking a Client Solutions Senior Specialist to join our team. In this role, you will act as a key partner for our clients, delivering customized solutions, supporting system implementations, and ensuring an exceptional customer experience. This position requires strong analytical skills, client-facing experience, and the ability to troubleshoot and optimize software solutions.
Key Responsibilities
- Analyze client configuration requests and design tailored solutions aligned with their business objectives.
- Implement customized system configurations to meet specific client requirements.
- Provide timely and effective support to clients via email and phone, ensuring clear and professional communication.
- Manage inbound calls through a phone queue, delivering exceptional customer service by resolving issues and providing accurate guidance.
- Maintain and update project documentation and tracking systems consistently.
- Create, review, and manage cases and tasks within Clientspace, ensuring records are accurate and organized.
- Advise clients on best practices to maximize software usage and efficiency.
- Conduct system training sessions, testing, and troubleshooting to support clients effectively.
- Collaborate with internal teams on software releases and participate in continuous training initiatives.
- Lead peer training sessions and serve as a subject matter expert, promoting knowledge sharing across the team.
Qualifications & Skills
- Minimum of 1.5 years of experience in corporate, client-facing roles.
- Technical degree or Bachelor’s degree in Business Administration, HR, or related fields.
- Advanced/High level of English C1< (written and spoken).
- Strong problem-solving, communication, and organizational skills.
- Experience with Clientspace is preferred.
