Overview
Collections Specialist Jobs in Jacksonville, FL at BCforward
Title: Collections Specialist
Company: BCforward
Location: Jacksonville, FL
Job Description:
The Sr. Collections Specialist serves as a highly skilled resource responsible for managing complex loss mitigation and collections activities. Also known as the Single Point of Contact (SPOC) within Loss Mitigation, you will act as the liaison for borrowers, guiding them through delinquency resolution and home retention or liquidation options. You will conduct both inbound and outbound customer outreach, analyze borrower financials, negotiate payment solutions, and ensure accounts remain compliant with investor, regulatory, and company requirements.
This position requires strong judgment, advanced problem‑solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. As a subject matter expert, you will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing a wide range of tasks in a fast‑paced environment.
- Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries.
- Perform outbound and inbound collection calls to resolve delinquent accounts.
- Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options.
- Maintain accurate and detailed records of all customer interactions and account activity.
- Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes.
- Review accounts to ensure compliance with company policies, procedures, and regulatory requirements.
