Overview
Collections Specialist Jobs in Toronto, Canada at Portfolio Credit Control
The role of a Collections Specialist is pivotal in maintaining positive client relationships while ensuring timely collection of outstanding balances.
This opportunity is ideal for someone who is detail-oriented, takes initiative, and communicates effectively. The successful candidate will thrive in a dynamic yet structured environment and bring proven experience in collections and customer service. You will be responsible for a variety of duties, including data entry, cash reconciliation, and contract cancellations, while working closely with a collaborative team. Strong problem-solving skills and the ability to handle sensitive client matters with care and professionalism are essential.
You will be required to work in office, in Downtown Toronto; just off of Union station.
Monday – Friday 9am-530pm
however some flexibility may be required
Key Responsibilities
- Oversee and manage the collections process for clients
- Deliver outstanding customer service (“Super Duper Service”) with a clear understanding of service level agreements and client relationship protocols.
- Reach out to clients regarding overdue balances, payments, and service-related questions.
- Negotiate payment terms and solutions with clients in accordance with company procedures.
- Maintain account aging in line with company standards.
- Handle client communications and accurately document updates across multiple platforms.
- Prepare and manage the daily pre-authorized debit (PAD) report in Excel for leadership review.
- Investigate and address billing discrepancies and invoice concerns.
- Process payments received via PAD, credit card, or cheque.
- Set up client payment plans in accordance with contractual terms.
- Coordinate with internal departments including service and legal teams.
- Perform a range of administrative and financial tasks as needed.
Performance Expectations
- Meet individual KPIs and service standards for internal and external clients.
- Deliver strong performance in areas such as customer communication, cash collection, arrears management, direct debit setup, outbound call volumes, debtor aging, and collections efficiency.
- Maintain consistent attendance and punctuality.
Qualifications
- Minimum of 3 years’ experience in a collections role.
- Strong ability to resolve challenging customer issues with professionalism.
- Outstanding verbal and written communication abilities.
- Advanced analytical thinking and investigative research skills.
Perks and Benefits
- Paid day off on your birthday
- 3 weeks vacation
- Enhanced health and dental benefits
- Registered Retirement Savings Plan (RRSP) matching program
- Prime downtown location near Union Station
- Increased vacation entitlement after 2 and 5 years of service
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Title: Collections Specialist
Company: Portfolio Credit Control
Location: Toronto, Canada
Category: