Overview
Community Manager & Customer Service Specialist Jobs in Beirut Governorate, Lebanon at Nutrili
Title: Community Manager & Customer Service Specialist
Company: Nutrili
Location: Beirut Governorate, Lebanon
Nutrili is a leading and rapidly growing wellness brand based in Dubai, Riyadh and Beirut, redefining what supplements can be. In the last year alone, we’ve doubled the size of our team, and we’re just getting started. Our growth means more opportunities, more innovation, and more room for you to make an impact.
We specialize in science-backed supplements, from gummies and collagen to essential vitamins designed to help people take control of their health. But we didn’t stop at efficacy. Supplements shouldn’t feel like a chore; they should be something you look forward to. That’s why we crafted delicious supplements with the perfect consistency, housed in award-winning packaging (winner of the 2023 A' Packaging Design Award) that deserves a place on your vanity or bedside table, not hidden in a cabinet. At Nutrili, we’re on a mission to make nutrition simple, enjoyable, and empowering. And we’re looking for a motivated self-starter to join our ambitious team.
We are looking for a customer-obsessed, energetic, and highly skilled Community Manager & Customer Service Specialist to represent Nutrili across all communication channels. This person will be the frontline voice of the brand, managing customer interactions through phone, email, chat, and social media. They will ensure every customer receives a warm, supportive, and informative experience aligned with Nutrili’s tone and values.
Customer Service
- Answer incoming phone calls and provide product information, order support, and general assistance.
- Respond to customer inquiries via email, live chat, WhatsApp, and other messaging platforms.
- Process returns, exchanges, and customer requests in coordination with internal teams.
- Maintain detailed records of customer interactions and ensure timely follow-ups.
- Troubleshoot common customer issues related to orders, product usage, and website navigation.
Community Management
- Manage and engage with our online community across Instagram, TikTok, Facebook, and other social platforms.
- Reply to comments, DMs, and mentions using a brand-aligned tone of voice.
- Monitor social conversation trends related to Nutrili and escalate feedback internally.
- Activate community engagement activities such as polls, Q&A, and comment interactions.
- Flag high-value community insights, FAQs, or recurring feedback to marketing and product teams.
Brand representation
- Maintain excellent knowledge of all Nutrili products, usage guidelines, and brand philosophy.
- Act as a brand ambassador who communicates empathetically and accurately.
- Ensure all replies and interactions follow Nutrili’s standards for clarity, friendliness, and credibility.
Operational & Reporting
- Use CRM platforms and social media tools to manage workflows and communication.
- Track and report recurring issues, customer sentiment trends, and community insights.
- Collaborate with fulfillment, marketing, and content teams to ensure consistent messaging and smooth customer experience.
- Contribute ideas to improve FAQs, customer scripts, and community engagement processes.
Required Skills & Qualifications
- 4+ years of experience in customer service, community management, or social media moderation.
- Fluent in English and Arabic (written and spoken).
- Excellent verbal communication and phone etiquette.
- Strong writing skills with the ability to adapt tone for social media vs. support channels.
- Ability to multitask across platforms (phone, chat, comments, CRM).
- Strong empathy, patience, and problem-solving skills.
- Experience with tools like CRM systems, helpdesk software, and social media management platforms.
- Familiarity with wellness, supplements, or e-commerce brands is a strong plus.
- Ability to stay calm under pressure and handle high-volume communication efficiently.
- Organized, detail-oriented, and capable of following structured workflows.
Nice to Have Skills
- Experience working in DTC e-commerce brands.
- Understanding of content moderation best practices.
- Knowledge of customer retention techniques.
- Basic understanding of nutrition, wellness, or supplement products.
Personality traits we're looking for
- Naturally friendly, warm, and professional.
- Enthusiastic about helping people feel confident and informed.
- Resourceful and quick to learn.
- Strong sense of ownership and accountability.
- Passionate about building positive digital communities.
