Overview
Concierge Support Agent – Tier 2 Jobs in Montevideo, Uruguay at Humankind Global Recruitment
Title: Concierge Support Agent – Tier 2
Company: Humankind Global Recruitment
Location: Montevideo, Uruguay
Concierge Support Agent – Tier 2
Location: Zonamerica – Montevideo, Uruguay
On-site | Permanent
The Background
We are partnered with a dynamic and customer-focused client based in Zonamerica –Montevideo, Uruguay, committed to delivering exceptional service .
Due to continued growth and a strong focus on premium customer experience, they are now looking to appoint an Inbound Concierge Agent to support high-value customers and deliver a consistently excellent service across multiple channels.
The Role
Reporting into the Customer Support Team Lead, the Concierge Support Agent will be responsible for delivering high-quality, efficient, and personalised support to high-value customers via calls, emails, and live chat. This role requires a strong focus on first contact resolution, professionalism, and the ability to manage multiple interactions while maintaining a premium customer experience.
Key responsibilities include:
- Providing exceptional customer support via calls, emails, and live chat, identifying needs and resolving issues efficiently
- Striving for First Contact Resolution (FCR) through clear, accurate, and professional communication
- Managing multiple customer interactions simultaneously while maintaining productivity and service quality
- Maintaining strong product and service knowledge to assist with queries, troubleshooting, and upselling where appropriate
- Ensuring all interactions deliver a positive and high-value customer experience
- Adhering to schedules, availability requirements, and performance expectations
- Following company policies, including Code of Conduct and confidentiality standards
- Supporting team tasks and contributing to additional duties as required
You…
To be successful in this role, you will have:
- At least 1 year of experience in a customer service or customer experience role
- Excellent verbal and written communication skills in English (minimum advanced/professional level required)
- Ability to manage multiple interactions efficiently in a fast-paced environment
- Basic computer troubleshooting skills, with familiarity in contact centre tools and Microsoft Office (desirable)
- A highly productive and adaptable approach within a high-performance environment
- A proactive mindset with strong teamwork skills
- Motivation to grow within a results-driven environment
- Flexible availability to meet business needs
Benefits
- Monthly food & transportation allowance
- Opportunity to transition into a hybrid working model after 6 months
If you are interested to find out more, please apply for the role with an up-to-date copy of your CV. If you have any questions that you would like to discuss first, please call Ali on +44 7508 753 939.
