Overview
Concur-Client Success Advisor, SMB Jobs in Toronto, Canada at SAP
Position: SAP Concur-Client Success Advisor, SMB
Client Success Advisor – SAP Concur
Our Client Development organization serves as the focal point for our at‑risk clients to re‑engage and achieve success with SAP Concur. As a Client Success Advisor, you will manage and engage with SMB customers who delay the activation of core projects, working with internal stakeholders and external customers to identify challenges and provide solutions to re‑engage and complete activation.
Responsibilities
- Proactively identify solutions for mitigating customer cancellations and extended delays in activating their core products purchased.
- Implement engagement strategies that improve client responsiveness, deployment, and revenue recognition.
- Collaborate cross‑functionally with the Sales and Services organizations to identify trends with at‑risk customers and solutions to prevent delays.
- Consult with customers and provide alternative activation solutions to reengage with the Activation team.
- Present compelling data and trends with upstream partners to inform decisions and mitigate future escalations.
- Build a proactive method to identify potential risk and create a semi‑automated mitigation process.
- Engage with multiple layers of a client’s stakeholders to understand their desired outcomes and influence their commitment to complete activation.
Skills & Qualifications
- Proven track record of exceeding retention targets.
- Successful experience managing a portfolio of 100+ clients in the SMB space.
- Excellent verbal and written communication skills.
- Strong technical aptitude to understand and identify path‑forward solutions.
- Comfortable gathering data and using it to create a clear business case for change across multiple teams.
- Analytical, inquisitive, and able to uncover customer needs via open‑ended questions.
- Highly organized, able to manage many activities and deadlines.
- Excel at working with ambiguity and a desire to create processes and procedures.
- Thrive in an entrepreneurial, fast‑paced, evolving environment.
- Mobilize customers and cross‑functional partners through collaboration and clear communication.
Position Requirements
- B.S. or B.A. required.
- 3+ years in Customer Success or Account Management.
- Proficient in Salesforce and Gainsight.
Benefits
Pay range: 77,800–178,200 CAD (annualized). Additional benefits include standard SAP benefits and performance‐based incentives. Functional proficiency in English is required for positions based in Quebec.
Equal Employment Opportunity
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state, and local legal requirements.
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Title: Concur-Client Success Advisor, SMB
Company: SAP
Location: Toronto, Canada
Category: