Overview
Contact Center Agent Jobs in Zejtun, Malta at CNTR Consultants
Title: Contact Center Agent
Company: CNTR Consultants
Location: Zejtun, Malta
Our client a private hospital in Malta is looking to hire passionate ambitious call agents to join their team in Zejtun.
Responsibilities
- Handling incoming calls from patients/relatives/companies/doctors and staff (internal) and answering queries to the best of their ability.
- Booking appointments as per doctor’s/clinic requirements.
- Scheduling appointments, as necessary.
- Contacting patients for appointments/Radiology referrals.
- Handling all email enquiries.
- Booking appointments received through the Doctor’s Request Form on the Company’s Website.
- Booking Medicals and Health Screening Packages.
- Liaising with respective technicians and booking Holters, BPM and EMGs as per the technician’s instructions.
- Checking clinics to make sure all bookings are in order (i.e., time allocation, confirmation of Direct Settlements, allocation of correct Radiologist…).
- Verifying and updating all non-clinical information on the patient’s record.
- Answering and/or distributing e-mails to the respective departments in a professional and timely manner.
- Transferring calls to the respective departments.
- Escalating complaints to the management as per company policy and re-assuring patients that these will be handled accordingly.
- Liaising with Doctors and other departments as necessary to provide the most efficient service as possible.
- Arranging Doctors’ clinics with appointments in a consecutive manner and readily contact patients from the waiting lists should there be any cancellations.
- Rescheduling postponed or cancelled clinics/appointments, as necessary.
- Updating Doctor’s Timetable on Website.
- Liaising with Companies, as well as Foreign and Local insurance companies to obtain Guarantees of Payment (GOPs) or approval of Direct Settlements for Radiology Investigations and/or Consultations as necessary.
- Carrying out other departmental duties as required and when requested by his/her immediate supervisor, including any other duties that may be required by the Company from time to time.
Qualifications
- Ability to handle multiple tasks efficiently.
- Adaptable and flexible in various situations.
- Shows understanding and compassion.
- Strong interpersonal and communication skills.
- Puts customers at the forefront.
- Skilled in task prioritization.
- Manages time effectively.
- Pays great attention to detail.
- Maintains professionalism consistently.
- Works well under pressure.
- Proficient in Microsoft Office Tools.
- Maltese and English Languages are REQUIRED.
What’s in it for you
- Internal training programs and skill development initiatives
- Support with training and professional development
- Employee referral bonus incentive
- Complimentary daily Lunch
- Staff and family discounts on hospital services and fees
- Staff Discounts on products and services from our subsidiaries
- State-of-the-art equipment and technology
Apply here through this post or by sending your CV to [email protected]
