Overview
Contact Center Agent Jobs in Bangkok, Bangkok City, Thailand at Inchcape Thailand อินช์เคป ประเทศไทย
Title: Contact Center Agent
Company: Inchcape Thailand อินช์เคป ประเทศไทย
Location: Bangkok, Bangkok City, Thailand
Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Thailand, part of Inchcape’s global network.
You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.
Our Business Development Center team is seeking a Contact Center Agent to join our team in Thailand. In this position you will handle inbound and outbound customer interactions via phone, email, chat, or other communication channels. The role focuses on providing accurate information, resolving customer issues, and ensuring a positive customer experience.
What you’ll do:
- Answer customer inquiries and provide product or service information
- Handle complaints, requests, and follow-ups professionally
- Resolve issues efficiently and escalate complex cases when necessary
- Record and update customer information accurately in the system
- Meet service quality, productivity, and customer satisfaction targets
About you
To be successful in this role you will be:
- Good communication and interpersonal skills
- Customer-focused mindset
- Ability to work under pressure and handle multiple tasks
- Basic computer and system navigation skills
- Teamwork and problem-solving abilities
We offer you
- Supportive Environment: Work alongside a dynamic team committed to your success.
- Career Growth: We're invested in your development and offer ample opportunity for advancement.
- Work-Life Balance: Enjoy a role that balances strategic analysis with day-to-day business support.
- Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry.
Start your journey
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.
Opportunity for everyone
At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all. Click here to learn more about our commitment to Inclusion and Diversity.
About us
Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.
Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com
Additional information request
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.
