Overview
Contact Center Customer Experience Specialist – 24hr Jobs in United States at RemoteHunter
Title: Contact Center Customer Experience Specialist – 24hr
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization operates in the financial services industry, focusing on helping customers and businesses make informed financial decisions. It supports community growth by providing a range of banking products and services designed to meet diverse customer needs. The organization emphasizes customer service and financial empowerment while offering career growth opportunities for its employees.
2. About the Opportunity:
The Contact Center Customer Experience Specialist delivers high-quality customer service by responding to inquiries and resolving issues via phone or email. This role involves researching and addressing problems related to accounts, fraud support, and internet operations. The position serves as a liaison between customers and various departments to resolve complex issues, ensuring customer needs are met with professionalism and accuracy. The role contributes to customer satisfaction and retention by providing clear information and personalized banking solutions.
3. Responsibilities:
• Respond to telephone and email inquiries, requests, and problems
• Research and resolve issues, including fraud support and internet operations
• Obtain and maintain thorough knowledge of products, services, rates, terms, fees, regulations, systems, and procedures
• Act as liaison between customers and internal departments to address complex issues
• Process customer inquiries using multiple systems
• Provide information on accounts with professionalism and accuracy
• Identify customer needs and offer suitable banking options to simplify their experience
4. Requirements:
• High school diploma or equivalent
• Minimum nine months of Contact Center customer service training/experience
• At least 18 months of prior customer service or related experience
• Completion of specialized skill training
• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems and utilize search tools
• Strong time management and multitasking abilities
• Experience handling interactions with dissatisfied customers positively
• Clear and articulate communication skills with a pleasant tone
• Proficiency with computer navigation and Microsoft Office applications
5. Pay Range and Compensation Package:
• Pay range: $20.00 to $22.50 per hour, varying by location
• Comprehensive benefits package including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension (subject to eligibility)
6. Benefits & Perks:
• Healthcare coverage including medical, dental, and vision
• Basic term and optional term life insurance
• Short-term and long-term disability coverage
• Pregnancy disability and parental leave
• 401(k) plan and employer-funded retirement plan
• Paid vacation ranging from two to five weeks based on salary grade and tenure
• Up to 11 paid holidays annually
• Adoption assistance
• Sick and Safe Leave accruals up to 80 hours per calendar year
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
