Overview
Contact Center Specialist Jobs in United States at Honeywell
Title: Contact Center Specialist
Company: Honeywell
Location: United States
Job Description
As a Contact Center Specialist here at Honeywell, you will be is inbound customer service providing technical support and scheduling assistance for Supra electronic lockboxes and access keys.
Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F, followed by 3 days in the office per week.
- Hourly Pay Rate: $17.00/hr. (with skillset & conversion wage increase opportunities)
- Hours of Operation: 5:00 AM – 7:00 PM, seven days a week.
- Work Schedule: 40 hours per week with occasional opportunities for overtime. Flexibility required for early mornings, evenings, and weekend shifts.
- Location: This position is on-site in Salem, OR, in an office call center environment.
Responsibilities
KEY RESPONSIBILITIES
- Communicate effectively with customers to comprehend their needs and provide appropriate solutions
- Document and track customer inquiries and resolutions in our system
- Work with cross-functional teams to escalate and resolve complex technical issues
- Stay updated with product knowledge and industry trends to provide accurate and up-to-date information to customers
- Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department.
- Meet call handling, volume and productivity goals in an inbound call center environment.
- Performs other duties as required or assigned. Support of additional skillsets, projects and opportunities may be available.
- Attendance and punctuality are essential functions of the position. This position is located on-site in an office call center environment.
Qualifications
YOU MUST HAVE
- High School diploma or equivalent required
- Minimum of one year of Technical Support/Call Center/Help Desk experience.
- Excellent listening skills and ability to assess and respond to customers’ needs.
- Must be able to effectively communicate with customers via telephone.
- Must be able to work weekends and evenings.
- Reliable, punctual, and committed to excellent attendance.
WE VALUE
- Detail-oriented with the ability to keep accurate records of communication with customers.
- Ability to rapidly learn and assimilate new technologies.
- Experience providing expert-level customer support.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to adapt to changing technology and IT best practices.
- Knowledge of industry-specific regulations and compliance
About Honeywell
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en
THE BUSINESS UNIT
Honeywell’s Security and Access Solutions business provides high-value security products and services that are critical for buildings around the globe. Building operators and security teams across dynamically evolving verticals depend on our mobile- and cloud-enabled technologies for access control, intrusion detection, and locking solutions to help create safer and more efficient facilities.
Benefits Of Working For Honeywell
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posted date: 4/22/2025.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
