Overview
Coordinator I, Client Services Jobs in United States at RemoteHunter
Title: Coordinator I, Client Services
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization operates in the clinical research industry, addressing challenges related to fragmented communication and processes among patients, sites, sponsors, and CROs. It provides ethical review services combined with technology solutions and industry expertise to create a connected ecosystem that accelerates clinical trials. The organization is recognized as a market leader and pioneer focused on advancing human health through improved clinical research collaboration.
2. About the Opportunity:
The Coordinator I, Client Services is responsible for processing assigned submissions efficiently while serving as the primary client contact for those submissions. This role supports daily administrative operations and ensures timely, accurate communication between sponsors, investigators, and sites. The position contributes to the organization’s ability to maintain high-quality standards and meet client timelines, directly impacting the success of clinical trial processes.
3. Responsibilities:
• Serve as the main contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions
• Conduct detailed administrative reviews of submissions and collaborate with study and site personnel to resolve issues
• Document and follow client requirements, including organizational and protocol notes
• Support the team by assisting with task reassignments and managing foreign language translation documentation
• Maintain accuracy, working with quality control to minimize errors
• Complete tasks within expected turnaround times and respond to customer inquiries within 24 hours
• Escalate customer or timeline issues to supervisors as needed
• Participate in process improvement initiatives
• Attend conferences, workshops, and complete assigned trainings promptly
• Process items ranging from MODs with minimal to greater ICF impact and handle PROs/SSUs/clients upon promotion
4. Requirements:
• Bachelor’s degree
• Minimum of two years customer service or office experience, preferably in a regulated industry
• Intermediate computer skills, proficient with MS Office Suite, especially Word and Outlook
5. Pay Range and Compensation Package:
• The base salary range for this role is $50,000 to $66,974, varying by location, skills, and experience
• This position may be eligible for a variable bonus, health coverage, paid holidays, and other benefits
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
