Overview
Customer Care Agent – Athens Jobs in Athens, Attiki, Greece at ManpowerGroup Greece
Title: Customer Care Agent – Athens
Company: ManpowerGroup Greece
Location: Athens, Attiki, Greece
🎯 Do you enjoy helping people and delivering excellent customer experience?
💬 Would you like to join a fast-growing and dynamic environment in online gaming
industry?
ManpowerGroup Greece, on behalf of Novibet, a leading GameTech company with international presence, is looking for Customer Care Agents to join their customer support team.
📍 Location: Athens
📄 Contract: Permanent, full-time position
⏰ Working hours: Shift rotation
⚙️ The Role
As a Customer Care Agent, you will be the first point of contact for customers, ensuring seamless and high-quality user experience.
Key responsibilities:
• Support customers via live chat, phone, email, and social media
• Handle inquiries related to accounts, payments, login, verification, and betting options
• Resolve issues (e.g. payment errors, access issues) efficiently and professionally
• Manage complaints and provide appropriate solutions
• Record and track customer interactions
• Collaborate with internal teams to resolve complex cases
• Contribute to improving customer experience through feedback to Product teams
🔍 What we are looking for
• High School Diploma or University Degree
• Fluency in Greek and English
• Previous experience in a similar role or call center will be considered an asset
• Computer literacy
• Strong communication and interpersonal skills
• Customer-oriented mindset
• Ability to work in shifts
🌍 Why Novibet
With more than 1,200 employees across multiple countries, Novibet offers a dynamic, international, and inclusive environment that fosters growth, innovation, and collaboration.
🎁 What is offered:
• Competitive salary & bonus scheme
• Private health insurance
• Modern working environment & equipment
• Training and career development opportunities
• International and multicultural team
• Team activities & wellbeing initiatives
🧭 Recruitment process
• CV screening by ManpowerGroup
• Initial contact with selected candidates
• Interview with ManpowerGroup
• Final interview with Novibet
#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece
