Overview
Customer Care Assistant (m/f/d) Jobs in Istanbul, Türkiye at TIENS Europe Region
Title: Customer Care Assistant (m/f/d)
Company: TIENS Europe Region
Location: Istanbul, Türkiye
The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.
Tasks:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate and detailed information about products and services.
- Resolve customer complaints and issues efficiently, with empathy and professionalism.
- Collaborate with team members to continuously enhance the customer experience.
- Participate actively in training sessions, team meetings, and knowledge-sharing activities.
- Support marketing initiatives, including social media management and content promotion.
- Assist with special customer service projects as required.
- Deliver exceptional customer service to Tianshi's networks across Europe through both online and offline channels.
- Organize, prepare for, and actively engage in events, meetings, and training sessions.
Requirements:
- Very good knowledge of Turkish and English.
- strong communication skills.
- excellent online/offline marketing skills.
- Active, motivated team player; able to work independently.
- PC skills with the MS Office package.
Benefits:
- Comfortable and conveniently located central office workspace.
- Opportunity to scale a unique S2B2C model across Europe.
- Career path into regional leadership or global digital strategy roles.
- Warm and international culture based on respect, collaboration and giving your ideas a spotlight!
- Interactive activities: team-building, company parties and events.
