Overview
Customer Care Associate Jobs in Virginia Beach, VA at Born Primitive
Title: Customer Care Associate
Company: Born Primitive
Location: Virginia Beach, VA
Overview
The Customer Care Associate will serve as a versatile team member, seamlessly transitioning between addressing the needs of the customer to processing returned items as well as assisting in order fulfillment to ensure a smooth and efficient customer experience.
Responsibilities
Returns Process:
- Scan, sort and organize returns inventory
- Process and handle customer returns in accordance with company policies
- Investigate and resolve issues related to product returns, ensuring customer satisfaction
- Collaborate with others on the Customer Care team to optimize processes and minimize return-related challenges
Customer Support
- Provide exceptional customer service through various communication channels (phone, email, chat)
- Address customer inquiries, concerns, and issues promptly and professionally
- Collaborate with others on the Customer Care team to share insights and contribute to continuous improvement
Versatility And Adaptability
- Quickly adapt to changing priorities and assist in areas with high demand
- Maintain a high level of proficiency to ensure effective support
Flexibility In Dynamic Work Environments
- Recognize that the Customer Care Department may experience fluctuations in business demands
- Be flexible and able to switch gears constantly to meet the evolving needs of the business, including providing support to other departments
- Contribute to a collaborative and positive work environment, supporting team members during peak periods.
Software Proficiency
- Demonstrate the ability to navigate multiple software platforms efficiently
- Utilize various tools and systems to process returns, manage customer inquiries, and streamline workflow
- Stay updated on changes and enhancements to software platforms to ensure optimal performance
Brand & Product Knowledge
- Develop a deep understanding of Born Primitive’s brand, products, and services
- Stay informed about product features, specifications, and updates
- Utilize brand and product knowledge to enhance customer interactions and provide accurate information
Minimum Qualifications
- High School Diploma or equivalent
- Ability to work in a fast-paced environment and remain flexible to constant changes
- Effective communication skills
- Ability to work with a team
- Email and phone communication skills
- Ability to handle a vast variety of different tasks
- Computer skills and the ability to learn new programs quickly
- Create and maintain a quality, professional work environment and ability to maintain a positive relationship with all co-workers and colleagues
- Must be available to work flex schedule of Monday – Friday, 8 hours per day between 8:00am and 6:00pm. Occasional weekends and holidays.
- Must be willing and able to lift packages anywhere from 2-50lbs
Preferred Qualifications
- Bachelor’s Degree or Equivalent Work Experience
- 2+ years of related customer contact/ service industry experience
- Apparel Industry Experience
